Shipping Policy

Thank you for shopping with Zelia Hikes. We are committed to delivering your products safely and efficiently to your doorstep, wherever you are in the world. Please read our shipping guidelines below.

1. Worldwide Shipping
Zelia Hikes proudly ships products to customers worldwide. Delivery timelines and availability may vary depending on your location.

2. Order Processing Time
All orders are processed within 1 to 3 business days after confirmation.
You will receive a confirmation message once your order has been shipped. Please ensure your contact and address details are accurate to avoid delays.

3. Delivery Timeframes
Estimated delivery times:

• Local Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that delivery times may vary due to customs clearance procedures, remote locations, or unforeseen delays.

4. Cash on Delivery (COD)
We currently accept Cash on Delivery (COD) as our only payment method.

• Full payment is required at the time of delivery.

• Please ensure someone is available at the provided address to receive the order and make payment.

• Repeated failed deliveries may affect your ability to place future orders.

5. Shipping Charges
Shipping costs, if applicable, will be clearly stated at checkout before you confirm your order. In some cases, we may offer free shipping promotions.

6. Order Tracking
Once your order is shipped, you may receive a tracking number or delivery confirmation update, depending on your location and courier service.

7. Delivery Issues
If your order is delayed, lost, or arrives damaged:

• Contact us immediately at [email protected]

• Provide your order number and a description of the issue

• We will work with our delivery partners to resolve the matter quickly

8. Address Accuracy
You are responsible for providing the correct shipping address at checkout. We are not liable for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Customs and Duties
For international shipments, customs fees or import duties may apply based on your country’s regulations. These charges are the responsibility of the customer.

10. Contact Us
If you have any questions about your shipment, please reach out to us at:
Email: [email protected]