Return & Refunds

At Zelia Hikes, customer satisfaction is our top priority. We take great care in delivering high-quality products. If you are not completely satisfied with your purchase, please read our return and refund guidelines below.

1. Eligibility for Returns
You may request a return or replacement only if:

• You received a damaged, defective, or incorrect item.

• You contact us within 7 days of receiving the order.

• The item is unused, in its original packaging, and in the same condition as delivered.

Returns are not accepted for reasons including change of mind, wrong size ordered, or personal preference.

2. How to Request a Return
To request a return or report an issue, please contact us at:
Email: [email protected]
Include the following details in your email:

• Order number

• Description of the issue

• Clear photos of the item(s) and packaging

Our support team will review your request and guide you through the return process if it qualifies.

3. Return Approval & Pickup
Once your return request is approved, we will arrange for the item to be picked up from your address. Please ensure the item is securely packaged for return.

4. Replacements
If the returned item is approved after inspection, we will send you a replacement item at no additional cost. We do not offer item exchanges.

5. Refunds
Since we operate on Cash on Delivery only, refunds are processed in the following ways:

• Cash refunds are not available due to the nature of our payment method.

6. Non-Returnable Items
The following items are not eligible for return or refund:

• Items damaged due to customer misuse

• Products returned after the 7-day window

• Items without original packaging or proof of purchase

7. International Returns
Customers outside our primary delivery regions may be required to arrange return shipping at their own expense if eligible.

8. Contact Us
If you have questions about our Returns & Refund Policy, feel free to reach out at:
Email: [email protected]